Refund Policy

Thank you for choosing TG Content Downloader. We strive to deliver top-tier tools for saving Telegram media. By purchasing a subscription, you agree to the terms outlined below. To ensure our software fits your workflow, we provide a free trial period for all new users prior to commitment.

1. Free Trial

TG Content Downloader offers a trial period so new users can test our features firsthand. This trial allows you to explore our media downloading tools without any upfront payment, ensuring you can verify that the product meets your expectations before buying.

Note: Any usage or actions during the free trial period are entirely non-refundable.

2. Subscription Policy

All premium plans operate on a recurring billing cycle (monthly or annually), granting uninterrupted access to our advanced Telegram downloading features for the duration of the cycle. By subscribing, you agree to these automated renewals. We highly recommend using our free trial to evaluate the service before making a purchase.

3. Refund Eligibility

To be considered, refund requests must be filed within 48 hours of your initial subscription payment.

Due to the digital nature of our service and immediate access provided upon subscription, refunds will be reviewed on a case-by-case basis and are subject to TG Content Downloader's discretion.

The following cases may be considered for refunds:

• Technical Issues: Persistent problems preventing effective use of our video downloading service despite our support team's attempts to resolve them (e.g., repeated download failures due to server errors).
• Billing Errors: Incorrect charges such as duplicate charges or wrong subscription plans.

Cases Not Eligible for Refunds:

• Change of Mind: Refund requests due to personal reasons or change of mind after subscription will not be accepted.
• Improper Use: Issues arising from input errors (e.g., invalid Telegram links, private channels) or service misuse are not eligible for refunds.
• Used Service: By subscribing to our service, you acknowledge and agree to our terms. Any usage of the service during the subscription period is non-refundable. We provide a free trial to help you fully understand product features.

4. Refund Processing

After reviewing your refund request, we will notify you via email of approval or rejection. If approved, your refund will be processed within 5-10 business days and returned to your original payment method. Refunds can only be issued to the original payment method used (card payment or cryptocurrency).

5. Refund Request Process

To request a refund, please contact our customer support team at [email protected]. Please provide your account information, subscription details, and a brief description of the issue prompting your refund request.

6. Refund Policy Changes

TG Content Downloader reserves the right to update this refund policy at any time. Any changes will take effect immediately upon posting to our website. Continued use of our services indicates acceptance of the updated policy.

7. Contact Us

If you have any questions about our refund policy, please contact us at [email protected].